You are the managing director of a large delivery company. An im

You are the managing director of a large delivery company. An important customer has complained about the service of your company. Write a memo to your company ’s Customer Service Manager：
• saying who the important customer is,
• telling him that the complaint is about the bad damage of the goods on arrival,
• asking the service department to investigate and give the customer a reply without delay.
【正确答案】：From: Poling Lee, managing director
To: John Hanson, Customer Service Manager
Date: (Today's date)
Subject: Complaint about our service
Mr. Austen, general manager of Grand Hotel, complained about our service last Friday. We were told that the cargo we delivered was crushed and deformed. Would you please find out the reason for the damage immediately, and give him a reply as soon as possible? Thank you.
【题目解析】：备忘录的五个构成部分是必不可少的：即发件人、收件人、日期、事由和正文。发件人From的后面写上或打上写备忘录的人的姓名和职务。根据题目开头第一句便知From: Poling Lee, managing director。收件人To后面写上或打上收这份备忘录的人的姓名和职务。根据题目第三行Write a memo to your company ’s Customer Service Manager，便知To: John Hanson, Customer Service Manager。事由Subject的后面写上或打上该备忘录的主题。根据题目的第二句An important customer has complained about the service of your company.便知Subject: Complaint about our service本题的难点是题目的三个内容要求只给了一个纲，考生需要把它写具体。同时要尽量避免语法错误。参考答案如上。