How to improve intercultural communication, according to Samovar

How to improve intercultural communication, according to Samovar et al.?
【正确答案】：Samovar et al.(1981) suggest several steps in improving intercultural communication.
First, a person needs to know himself, and then his own culture, and more importantly, he should be aware of the attitudes, potential prejudice and opinions that he carries around unknowingly. What is more, he also needs to know his communication style so as to get better prepared for the communication.
The second step for improving intercultural communication is to understand different languages. Remember that language is more than a tool of communication, and contains more than words, phrases and sentences. Language is the primary medium of our life style, ways of thinking, and patterns of communication. Knowing a different language is the most important step to bridge the communicative gap between different cultural backgrounds.
The third step is to develop empathy, that is, the ability to interpret and understand things from the point of view of others so as to better understand others’ feelings and opinions.