1. The first thing a man in customer service should do is to____

1. The first thing a man in customer service should do is to________.
A、greet the customer
B、paint a smile on his face
C、ask the customer to sign his name
D、understand the customer as an individual
【正确答案】：A
【题目解析】：细节判断题。题干问给顾客服务的人最先应该做的事是什么。文章第二段提到All you have to do is to be aware of theimportance ofgreeting people（你首先要意识到招呼客人的重要性），并举了自己接受服务人员招呼的感受为例。可见最先做的应该就是招呼客人。选项A是正确答案。