Question 51●Read this part of a letter of complaint from Mr Hend

Question 51
●Read this part of a letter of complaint from Mr Hendrickson.
I bought a DVD player from your shop last week. The first time I used it, it started well But then the pictures suddenly disappeared, and the machine began to make a strange noise.
I took the player back to the shop and asked for a refund. The shop assistant told me he could only repair the DVD player.
The DVD player you sold me was clearly faulty. I now demand you give me a full refund for the player.
●Write a letter to Mr Hendrickson:
■ acknowledging his letter
■ apologizing for the problem with the DVD player
■ inviting him to return to the shop,and telling him that he can have a refund
■ offering him a replacement DVD player as an alternative to a refund.
●Write 60-80 words on your Answer Sheet.
●Do not include any postal addresses.
【正确答案】：Dear Mr Hendrickson,
Thank you for your letter about the DVD player you bought from our shop.
I am very sorry that it does not work properly, and we will of course be pleased to give you a full refund for the machine if you bring it back to the shop.
Alternatively, we can replace the player with another of the same model.
Sincerely yours,
Franklin
【评分参考】
优秀（第 49 题得 7-8 分，第 50、51 题得 9-10 分）
（1）符合要求，要点齐全；
（2）语言通顺，用词恰当，无重大语法错误，可有少量拼写错误。
良好（第 49 题得 5-6 分，第 50、51 题得 6-8 分）
（1）符合要求，涵盖主要要点；
（2）语言较通顺，用词较为恰当，重大语法错误不超过 2 个，拼写错误不得超过 5 个。
差（第 49 题得 3-4 分，第 50、51 题得 3-5 分）
涵盖少量要点，字数不够，语言质量较差，但尚能表达思想。
极差
没有表达任何思想，只罗列个别单词或者白卷。