尊敬的张先生：我方最近收到许多顾客对你方自来水笔的投诉。这些水笔显然不令人满意，且在有些情况下，我方不得不按要求退款。所投诉的水

尊敬的张先生：我方最近收到许多顾客对你方自来水笔的投诉。这些水笔显然不令人满意，且在有些情况下，我方不得不按要求退款。所投诉的水笔属于按我方3月10日第216号订单所供应的那一批。它们中有许多都有毛病。一些漏水，一些书写时会留下墨水渍。接到的投诉只涉及所提到的那些笔。我方去函要求你方接收未售出的剩余部分，并把它们换成以前交易中令我方满意的那种质量的笔。期望不久收到你方的满意答复。xxx谨上
【正确答案】：Dear Mr.Zhang,We have recently received a number of complaints from customers about your fountain pens. The pens are clearly not giving satisfaction,and in some cases we have had to refund the purchase price.The pens complained about are part of the batch supplied to our order No.216 of March 10th.There is little doubt that many of them are faulty,and some of them leak and others fail to write without making blots.The complaints received relate only to pens from the batch referred to.We are therefore writing to ask you to accept return of the unsold balance,and to replace them by pens of the quality our earlier dealings with you have led us to expect.The complaints received relate only to pens from the batch referred to.We are therefore writing to ask you to accept return of the unsold balance,and to replace them by pens of the quality our earlier dealings with you have led us to expect.We hope to receive your favourable news soon.Yours faihfully,