Complaining Strategies for ConsumersWhen a consumer finds that a

Complaining Strategies for Consumers
When a consumer finds that an item she or he bought does not work or there is something wrong with it, what are the helpful strategies?
The first thing is to present the warranty（保单）,or any other records which might help, at the store of purchase. 26_______ However, if it does not, there are various means the consumer may use to gain satisfaction.
27_______ In general, the " higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer' s favor, assuming he or she has a just claim.
28_______ But if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. 29_______ For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than uThis stereo（立体声音响）does not work.”
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. 30_______ She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' right.
29.
A、If this cannot be done, the consumer will succeed best presenting specific information as to what is wrong, rather than by making general statements.
B、A simple and common method used by many consumers is to complain directly to the store manager.
C、Although it may be difficult to determine the best way to start a complaint letter, there are a number of different strategies you can take.
D、But if a polite complaint does not achieve the desired result, the consumer can go a step further.
E、In most cases, this action will produce results.
F、Consumers should complain in person whenever possible.
【正确答案】：A
【题目解析】：第五段开头就谈到，有礼貌而坚定的投诉，尤其是当消费者能够将问题展示清楚时，投诉效果最好。那么空格处的内容肯定与相关的具体投诉细节有关，而空格后的例子是关于投诉立体声音响时应该详细说明左、右两个音箱的具体问题，而不是笼统地说音响有问题。空格前后的句义衔接，主题基本一致，但后面句子比前面要更加详细，因此空白处的内容必然 承上启下。浏览剩余选项，考生不难看出只有A选项“如果这样不行，消费者应展示问题产品的具体信息，而不是笼统陈述”符合上下文语境。