铁路旅客运输服务质量规范》（铁总运〔2016〕247号）规定：遇旅客问讯有何规定？
["\u65c5\u5ba2\u95ee\u8baf\u65f6\uff0c\u9762\u5411\u65c5\u5ba2\u7ad9\u7acb\uff08\u5217\u8f66\u529e\u516c\u5e2d\u5de5\u4f5c\u4eba\u5458\u529e\u7406\u4e1a\u52a1\u65f6\u9664\u5916\uff09\uff0c\u76ee\u89c6\u65c5\u5ba2\uff0c\u6709\u95ee\u5fc5\u7b54\uff0c\u56de\u7b54\u51c6\u786e\uff0c\u89e3\u91ca\u8010\u5fc3\u3002\u9047\u6709\u5931\u8bef\u65f6\uff0c\u5411\u65c5\u5ba2\u8868\u793a\u6b49\u610f\u3002\u5bf9\u65c5\u5ba2\u7684\u914d\u5408\u4e0e\u652f\u6301\uff0c\u8868\u793a\u611f\u8c22\u3002"]